Delivery Terms

We aim to ensure that every item you order reaches you quickly and safely, which is why we offer free delivery for all orders.

Delivery is organized using parcel services (Omniva, DPD, Latvijas Pasts). Delivery is available throughout Latvia and the Baltic States. Your order will be delivered within 2–7 days after payment. During checkout, the most suitable and closest parcel terminal to your address will be selected. You can add specific comments regarding the terminal address during the checkout process. Once your order is shipped, you will receive a tracking number to monitor the delivery status.

We strive to provide a convenient and fast shopping experience. If you have any questions about delivery, please contact us at [email protected].

Returns and Refunds

Our top priority is ensuring that you are completely satisfied with your purchase from our store. If, for any reason, you are not satisfied with your item, please review our returns and refund policy.

Return Conditions

  • Items can be returned within 14 days of receipt.
  • Items must be unused, undamaged, and in their original packaging with all attached labels.
  • Contact us via email at [email protected] or by filling out the return request form on our website, including your order number and the reason for the return.
  • Items must be sent to the address we provide. Return shipping costs are not covered by the company.

Items with Defects or Damage

Please check your order upon delivery. If you receive damaged or incorrect items, contact us immediately at [email protected].

If you receive a defective or damaged item, please notify us within 48 hours of receipt. We are committed to replacing the item free of charge or providing a full refund. Return shipping costs for damaged items are covered by the company.

Refunds

Refunds will be processed within 7 business days after we have received and inspected the returned item. Refunds will be made using the same payment method used for the purchase.

If you have any questions about our return and refund policy, please contact us at [email protected].

Privacy Policy

We value your privacy and protect your personal data collected during the ordering process. This privacy policy explains how we collect, use, and safeguard your information.

Information We Collect:
  • Your name and surname;
  • Contact information (email address, phone number);
  • Delivery address;
  • Payment information (e.g., card details);
  • Any other information you voluntarily provide when contacting us.
We use your personal data solely for legitimate and clear purposes, including:
  • Processing and delivering your orders;
  • Communicating with you about your order or providing support;
  • Improving our services and user experience.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes mentioned above and in accordance with legal requirements.

Data Sharing
We never sell or rent your personal data to third parties. However, we may share your data with:
  • Delivery service providers to ensure your order is delivered;
  • Payment processing providers to complete transactions;
  • Legal authorities if required by law.
If you have questions about this privacy policy or wish to have your data corrected or deleted, please contact us at [email protected].

Thank you for trusting us and shopping in our store!

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